Shipping
Last updated: 01/01/2026
Quick summary
We currently ship across India to serviceable pin codes. Orders are processed promptly and delivered through trusted courier partners, with tracking shared once your order is dispatched.
Shipping locations
Thee Active ships within India only.
Delivery is subject to pin code serviceability and courier partner coverage.
Order processing time
Orders are usually processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Processing time does not include shipping or delivery time.
Shipping timelines
Once dispatched, delivery timelines typically range between 3–7 business days, depending on your location.
Remote or non-metro locations may take longer due to courier constraints.
Delivery timelines are estimates and may vary due to weather, logistics delays, or unforeseen circumstances.
Shipping charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your order.
Additional charges such as Cash on Delivery fees may apply and will be clearly shown during checkout.
Order tracking
After your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to track the status of your shipment until delivery.
Delivery attempts
Our courier partners will attempt delivery as per their standard procedures.
If delivery fails due to incorrect address details, unavailability of the recipient, or refusal to accept the package, re-delivery or return charges may apply.
Address accuracy
Customers are responsible for providing complete and accurate shipping details at checkout.
Thee Active is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Split shipments
In some cases, orders containing multiple items may be shipped separately depending on availability or warehouse location.
There will be no additional shipping charges for split shipments unless clearly communicated at checkout.
Delays and force majeure
Shipping may be delayed due to events beyond our control, including natural disasters, strikes, government restrictions, or courier disruptions.
Thee Active will not be liable for delays caused by such circumstances but will assist in tracking and resolution wherever possible.
International shipping
We currently do not offer international shipping.
Policy updates
Thee Active reserves the right to update or modify this Shipping Policy at any time.
Changes will be effective immediately upon being published on the website.
Contact us
For shipping-related questions or support, please contact us at:
Email: mithra@theeactive.com