Refund Policy

Last updated: 01/01/2026

 

Quick summary

Refunds are issued only after a returned product passes our quality check. Approved refunds are processed within 5 working days to the original payment method.

Eligibility for refunds

Refunds are applicable only for items that are eligible for return under our Returns & Exchanges Policy.

Refund requests must be raised within 5 days from the date of delivery.

Items must be unused, unwashed, undamaged, and returned with original tags and packaging intact.

Products marked as non-returnable or final sale, including all Thee Intimates, are not eligible for refunds.

Refund approval process

Once we receive the returned item, it will undergo a quality inspection.

If the product meets our return conditions, the refund will be approved.

If the return does not pass inspection, the item will be sent back to the customer and no refund will be issued.

Refund timelines

Approved refunds are processed within 5 working days after the returned item is received and verified.

The time taken for the refunded amount to reflect in your account depends on your bank or payment provider.

Refund method

Refunds are issued to the original payment method used during checkout.

For Cash on Delivery orders, refunds will be processed via bank transfer or another suitable method after collecting necessary details from the customer.

Shipping charges

Original shipping charges are non-refundable unless the return is due to a wrong or defective product sent by us.

Any additional delivery or handling charges paid at checkout are also non-refundable.

Partial refunds

In certain cases, partial refunds may be issued if the returned item shows signs of use, damage, or missing accessories not caused by Thee Active.

The final decision on partial refunds rests with Thee Active.

Delayed or missing refunds

If you have not received your refund within the expected timeline, please check with your bank or payment provider first.

If the issue persists, contact us and we will assist you in resolving it.

Policy updates

Thee Active reserves the right to modify or update this Refund Policy at any time.

Changes will be effective immediately upon being published on the website.

Contact us

For any refund-related queries, please contact us at:

Email: mithra@theeactive.com